Testimony

Mrs Véronique Paillet

Quality manager of the Haute Gironde Home Care Association

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« First of all, I’d like to highlight the exceptional quality of your services, ability to respond quickly, kindness and ability to adapt to our needs. As the Quality Manager of the structure, I am always impressed by the quality of your answers.

Home carers working for us are equipped with smartphones with the Dalyo Domi app on it. It enables their managers to update schedules without having to call them all, and to communicate with them through the integrated messaging system.

Dalyo Domi ensures full traceability of our activities to our financiers, and we can provide them with confirmation that hours declared were indeed performed, all in real time.

The clock in/out system avoid managers to have to check declared hours all at the end of the month. This information is then transferred to our payroll software which eases payment management.

For all those reasons, we are 100% satisfied of Dalyo Domi.

I would recommend Penbase with great pleasures for all the reasons stated here-above. »

Mr. Cédric Ancillon

Director of the Centre of Home Care for elderly or disabled people (CHCEDP). This service depends on the inter-municipal centre of social action of the Voiron area.

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« M. Ancillon, your structure uses the Dalyo Domi solution developed by Penbase since 2013.

Could you tell me how you heard about Penbase?

Mr. Ancillon : We have done a first trial in remote management at the end of 2011 during 6 months, but the product we used did not fully satisfied us. We therefore decided to launch a tender and Penbase replied to it. Dalyo Domi was the solution we chose.

What is the role of Dalyo Domi within your structure?

Mr. Ancillon : Dalyo Domi enables us to send and display intervention schedules automatically on each carer’s smartphone, to manage interventions, mileage, use the directory and the messaging features.

What are the advantages of Dalyo Domi?

M. Ancillon : On the mobile app side, Dalyo Domi provides carers with a greater working comfort. It enables them to get their schedules and clients information in real time, to use the map to guide them to their client’s homes, to call each other without having to go out of the app, with a professional smartphone.

On the admin side, it made us save a lot of time. Indeed, planning managers do not have to directly get in touch with each carer to inform them of modifications, nor send paper schedules as everything is managed by Dalyo Domi.

Hours approval is automatic at the end of the month thanks to the NFC check in/out system. Thanks to Dalyo Domi, we saved about 3 working days worth of workload per month!

Would you recommend Penbase?

M. Ancillon : Absolutely, and we have already done so. Their hotline is really reactive, it is a real pleasure to work with them and the services provided always are of an excellent quality. »

Interview made by phone on 15th September 2016